Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

If you are a non-UK resident and would like to process a return, please contact us directly at info@unearthingltd.com to proceed with shipping arrangements. To be eligible for a return your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Click here to process a return. You will also find instructions on how and where to send your package if your return is accepted. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return query at info@unearthingltd.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Unfortunately, we cannot accept returns on sale items or gift cards.
• Any item which is not in its original condition upon delivery and is damaged for any reason not due to our error, cannot be returned.
• Any item that is returned more than 30 days after delivery cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for the cost of the item(s) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.